Legal Documentation · ExpertSetu LLP
Refund Policy
This policy outlines the terms and conditions under which ExpertSetu LLP provides refunds for payments made across our digital ecosystem.
Introduction
This Refund Policy ("Policy") outlines the terms and conditions under whichExpertSetu LLP ("Company", "ExpertSetu", "we", "our", or "us") provides refunds for payments made for the use of our website, mobile application, and AI-powered legal assistance platform ("Services").
By subscribing to, purchasing, or using any of our Services, you acknowledge that you have read, understood, and agreed to this Policy. This document forms an integral part of our Terms of Service.
Nature of Services
ExpertSetu provides AI-driven legal assistance and SaaS-based solutions intended to help users access, organize, and research legal information efficiently.
Given the intangible, digital, and subscription-based nature of these services, we do not provide refunds once a payment or subscription has been successfully processed.
No Refund Policy
All payments made for any subscription plan, credit purchase, consultation, or custom legal data access on the ExpertSetu platform are final and non-refundable.
- No refund or cancellation will be permitted, whether partially or in full.
- This applies even if the user does not utilize or access the service after purchase.
Exceptions
Notwithstanding the above, refunds may be issued only under the following limited circumstances:
Duplicate Payment
Charged more than once for the same transaction due to technical error.
Failed Transaction
Transaction fails but payment is debited and service is not delivered.
Unauthorized
Unauthorized payment reported within 7 working days and verified.
Note: All refund requests under these exceptions must be supported by relevant transaction details.
Request Procedure
To request a refund under the exceptions, users must contact the support team via email:
- Subject Line: "Refund Request – [Transaction ID]"
- Provide full name, registered email, and payment reference.
- Include supporting evidence (payment confirmation or error message).
Acknowledgment will be sent within 48 business hours.
Timeline
Approved refunds will be made only through the original payment method. No cash or alternate refund channels will be provided.
UPI / Cards
7–10 Days
Net Banking
10–14 Days
Non-Eligible Cases
- Change of mind or dissatisfaction with features.
- User error or incorrect data input.
- Service interruptions due to internet or device issues.
- Account termination due to violation of Terms of Service.
- Expired or unused subscription credits.
Grievance Redressal
Grievances are acknowledged within 48 hours and resolved within 30 days as per standard operating procedure.